Refund Policy

This page explains when we refund a credit purchase. It sits alongside our Terms and Conditions, and section 4 of those terms is the binding version. This page says the same thing in more detail.

The short version

• Email support@walldecor.io and tell us what went wrong. There is no form and no hoop.
• We refund at our discretion, and in practice we say yes where the credits are substantially unused.
• Credits you have already spent on generations are not refundable, because the compute they paid for was bought the moment you pressed generate.
• If a generation failed because of a fault on our side, tell us and we restore the credit. That is a bug, not a refund.

1. What is refundable

A credit is spent when you submit a generation, not when you like the result. We pay our AI provider for the compute at the moment the request is sent, so a generation that returns an image you do not want has still been performed and still costs a credit.

That means unused credits are refundable and spent credits are not. If you bought and have barely started, say so and we will sort it out. If you have worked through most of the pack and then decide it is not for you, we will still read the email. We just cannot buy back compute that has already been used.

If a generation fails for a technical reason on our side (a provider outage, a webhook that never arrives, a job stuck processing), that is not a refund question. Email support@walldecor.io and we restore the credit.

2. How to ask

Email support@walldecor.io from the address on the account. Tell us roughly what happened and, if it is a quality complaint, what you were expecting. You do not need to justify yourself at length.

We reply within two working days. Where we agree a refund, we send it back through the original payment method. Refunds cannot be paid to a different card or account. Your bank usually shows it within five to ten working days after that, which is their timing and not ours.

3. Your right of withdrawal in the EU

If you are a consumer in the EU, you normally have 14 days to withdraw from a distance purchase. Credits are digital content supplied immediately, so at checkout we ask you to agree to our terms and to acknowledge that supply begins at once. Under Article 16(m) of Directive 2011/83/EU, that acknowledgment ends the statutory right of withdrawal for the credits you then spend.

As our own policy, going beyond what the law requires, we still refund unused credits within those 14 days. Nothing on this page removes a mandatory consumer right you have under the law of your own country, and if the law of your country is more generous than this policy, the law wins.

4. Chargebacks

Please email us before disputing a charge with your bank. A refund from us is faster than a chargeback, and a chargeback costs us a fee whatever the outcome.

While a dispute is open we may suspend the account and the credits on it, and we may close the account if the dispute is resolved against us. See section 3 of the Terms and Conditions.

5. Repeat requests

Refunds are decided case by case, and a history of previous refunds is one of the things we take into account. We are not trying to catch anyone out. We are trying to stay open to people who genuinely did not get what they hoped for, which means not funding people who buy, use, and reclaim in a loop.

6. Contact

EHRESTE VENTURES SRL, Romania
Refunds and support: support@walldecor.io

See also our Terms and Conditions and our Privacy Policy.